Tasks or messages are not syncing

Keep the original app or tab open while TaskPal reconnects. If a task title, note or message is still visible there, copy the text somewhere safe before closing, refreshing or signing out.

Check your connection. If TaskPal shows Connecting, give it time to reconnect. On macOS you may briefly see Connected. On Web and Windows you may see Synced after the app updates.

Keep TaskPal open while it reconnects. If you can still see an unsent task title, note or message, copy the text somewhere safe before closing the app or signing out.

Check that your phone is online. Give TaskPal time to reconnect before trying the change again.

1. On another connected device or in the Web app, make sure you are signed in to the same TaskPal account.
2. Open the original list or group chat. For a task comment, open the task’s Comments. If the task may have been completed, check completed tasks in that list.
3. Look for the exact change. Before adding or sending it again, check whether it has already appeared.

In the example below, Review the launch checklist was added in macOS while the Web tab was disconnected. It appeared in the Web list after the connection came back.

1. On another device or in TaskPal on the Web, confirm you’re signed in to the same account.
2. Open the same list, group chat or task conversation. If someone might have finished the task, check completed tasks in its list.
3. Look for the change before you add or send it again.

• One change is missing. Compare the same task or conversation in both places. Keep a copy of the text until you see the change arrive.
• The whole list or chat is missing. Check the account you are using. If someone shared the list or chat with you, ask them to check that you are still a member. See how access to lists and chats works.
• The message is there, but there was no banner. Check conversation and notification settings. For a personal reminder, see what to check when a reminder does not appear.

• One change is missing. Compare the same item on both devices. Keep a copy of any unsynced text.
• The list or chat is missing. Check the account you’re signed in to. If it was shared with you, ask a member to check who has access.
• The message is there but you missed the banner. Check mute and notification settings. For a personal reminder, check reminder notifications.